Privacy Policy | Shen Dental Vancouver
At Shen Dental, we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, contact our clinic, request an appointment, or receive dental care from us.
Information We Collect
Depending on how you interact with Shen Dental, we may collect information such as:
- Your name, email address, telephone number, and other contact information
- Information you provide when requesting an appointment
- Dental insurance or Canadian Dental Care Plan (CDCP) information
- Information about your dental concern or reason for contacting the clinic
- Medical and dental information required to provide dental care
- Communications between you and Shen Dental
- Technical website information, such as browser type, device information, IP address, and website usage information where collected through website or analytics tools
We aim to collect only information that is reasonably necessary for the purposes identified to you.
How We Use Your Information
We may use personal information to:
- Respond to inquiries and appointment requests
- Schedule and manage appointments
- Provide dental treatment and communicate about your care
- Verify and process dental insurance or CDCP claims
- Process payments and maintain clinic records
- Communicate with you regarding treatment or clinic services
- Operate, maintain, and improve our website
- Understand website traffic and performance
- Meet professional, regulatory, legal, and record-keeping obligations
Consent
By providing personal information to Shen Dental, you consent to its collection, use, and disclosure for the purposes communicated to you or otherwise permitted by law.
Where appropriate, we may seek additional consent before using personal information for a new purpose.
Consent may be withdrawn in certain circumstances, subject to legal, professional, contractual, and record-retention requirements.
Dental and Health Information
Dental and medical information is sensitive personal information. Shen Dental limits access to patient information to those who reasonably require it for treatment, clinic administration, payment, legal, or professional purposes.
Please avoid sending unnecessary sensitive medical information through ordinary website forms or email. Detailed health information can be discussed directly with the clinic when appropriate.
Appointment and Contact Forms
When you submit a form through the Shen Dental website, we may collect information such as your:
- Name
- Email address
- Telephone number
- Appointment information
- Dental coverage information
- Message or reason for contacting the clinic
We use this information to respond to your inquiry, assist with appointment scheduling, and communicate with you about dental services.
Submitting an online appointment request does not by itself confirm an appointment. Shen Dental will contact you regarding availability.
For urgent dental concerns, please call 604-566-7777.
Dental Insurance and CDCP
If you provide dental insurance or Canadian Dental Care Plan information, Shen Dental may use and disclose information necessary to:
- Verify coverage
- Submit dental claims
- Communicate with insurance or benefit administrators
- Administer payment for dental treatment
Coverage is determined by your insurance provider or applicable government program. Patients remain responsible for amounts not covered by their plan.
Payment Information
Shen Dental accepts cash, Interac, Visa, and MasterCard.
Payment information may be processed through payment service providers as necessary to complete a transaction.
Who We May Share Information With
Shen Dental does not sell or rent personal information.
Where reasonably necessary, information may be shared with:
Dental Insurance and Benefit Providers
Information may be shared to verify eligibility, submit claims, and administer benefits.
Healthcare Professionals and Dental Laboratories
Relevant information may be shared with specialists, laboratories, or other healthcare providers involved in your treatment when appropriate.
Service Providers
We may use third-party providers that assist with website hosting, email, appointment communications, website analytics, payments, or other operational services.
These providers may process information only as necessary to provide their services.
Legal or Regulatory Authorities
Information may be disclosed when required or permitted by law or professional obligations.
Cookies and Website Technologies
The Shen Dental website may use cookies and similar technologies to support website functionality, remember preferences, measure website performance, and understand how visitors use the website.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website features.
Where consent is required for non-essential cookies or tracking technologies, we will seek consent as appropriate.
Analytics
Shen Dental may use website analytics services, such as Google Analytics, to understand website traffic and usage.
These services may collect information such as:
- Pages visited
- Approximate location
- Device and browser information
- Referral source
- Interaction with website features
We do not intentionally provide health information submitted through clinic forms to analytics providers.
Embedded Content and External Websites
Pages on our website may contain embedded content or links from third-party websites, such as videos, maps, reviews, or other external resources.
When you interact with third-party content, those providers may collect information according to their own privacy policies.
Shen Dental is not responsible for the privacy practices of independently operated third-party websites.
How We Protect Personal Information
Shen Dental uses administrative, physical, and technological safeguards appropriate to the sensitivity of the information in our care.
No method of internet transmission or electronic storage can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable professional, regulatory, legal, insurance, and record-keeping requirements.
When personal information is no longer required, it may be securely destroyed or anonymized where appropriate.
Your Privacy Rights
You may contact Shen Dental to request access to personal information we hold about you or to request correction of information you believe is inaccurate or incomplete.
Access may be subject to exceptions permitted by law.
We may need to verify your identity before providing access to personal information.
Children’s Information
Shen Dental primarily serves adult patients but may provide care to children depending on their individual dental needs.
Where appropriate, consent relating to a child’s personal information may be obtained from a parent, guardian, or other authorized person.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our clinic practices, website, services, technology, or applicable requirements.
The latest version will be posted on this website with the date of the most recent update.
Contact Us
If you have questions or concerns about this Privacy Policy or how Shen Dental handles personal information, please contact us:
Shen Dental
3737 Oak St, Unit 102
Vancouver, BC V6H 2M4
Email: dentist@shendental.ca
Phone: 604-566-7777